Careline Advisor & Business Support

The Alimentary Health Group, headquartered in Cork, is recruiting a Careline Advisor  & Business Support to join its growing team. Alimentary Health (AH) is an innovative Irish healthcare company and a global pioneer in discovery, development and commercialisation of probiotic and pharmabiotic treatments. We have a leading range of consumer healthcare products and an exciting new product portfolio. AH is a rapidly expanding and dynamic company and this is a key Customer Service role.

Key Responsibilities:

  • Customer Service and Support: provide support and advice for consumers, pharmacies, health food stores & HCP’s in an accurate and timely manner

  • Provide advice and guidance about company products

  • Ensure follow up with consumers regarding their experience with PrecisionBiotic Products

  • Handle inbound/outbound calls, responding promptly and accurately to emails, letters and social media queries

  • Deal efficiently, effectively & confidentially with all consumer queries whilst maintaining excellent consumer service through every interaction forum at all times

  • Keeping consumer informed in accordance with set KPI’s while consumer queries/escalations are being resolved.

  • Work closely with other departments to ensure best possible experience for our consumers

  • Ensure all timely and accurate reporting and completion of compliance and administration tasks such as reports and logistics

  • Generate and keep updated all required consumer information such as frequently asked questions (FAQs) whilst always adhering to the applicable regulations.

  • Depending on expertise in role, more duties may be added to help streamline process and enhance consumer satisfaction with our products and services.

Profile:

  • Have 5+ years Customer Service, or equivalent, experience working in a similar role/environment

  • Committed to excellent consumer service, with an empathetic manner

  • Have excellent knowledge of MS Office suite. CRM experience an advantage.

  • Enthusiastic team player with the ability to communicate effectively

  • Must display initiative and a common-sense approach

  • Performance driven with proven time management and an ability to deliver to tight deadlines.

  • Be highly motivated with an ability to take ownership of tasks and possess excellent attention to detail.

  • Professional attitude and demeanour

  • Flexible and comfortable with frequent change.

  • Cross functional team player

  • A ‘can-do’ attitude

If you enjoy a challenge and believe you can add real value to our dynamic team, then we would be delighted to hear from you. Please send your CV along with a cover letter to hr@ahealth.ie on or before 14th June 2019.